Terms of service

These terms govern your use of the MAGNA-TILES website, products, and services operated by MVW Holdings, Inc. By accessing or using any part of the site, you agree to be bound by these terms. If you do not agree with all of them, you may not access the site or use the services. All content on the site, including text, graphics, logos, images, and software, belongs to MAGNA-TILES or its content suppliers and is protected by United States and international copyright laws. You may not use this intellectual property without express written consent.

By using the site, you affirm that you are at least the age of majority in your state or province of residence, or that you have given consent to allow any minor dependents to use the site. You may not use the products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the service. You agree not to transmit worms, viruses, or any code of a destructive nature. A breach of these terms will result in immediate termination of your services.

We reserve the right to update, change, or replace any part of these terms by posting updates to the site. It is your responsibility to check the page periodically for changes. Continued use of the site after changes are posted constitutes acceptance of those changes. All products and services are subject to availability, and we may limit quantities, change descriptions and pricing without notice, or discontinue any product at any time. We may refuse any order and may limit or cancel quantities purchased per person, per household, or per order, including orders under the same account, credit card, or billing or shipping address. You agree to provide current, complete, and accurate purchase and account information, and your data may be shared securely with third-party payment and tax processors to fulfill your order in accordance with our privacy policy.

We attempt to keep site information complete, accurate, and current, but it may occasionally be inaccurate, incomplete, or out of date, and we make no representation as to its completeness or accuracy. We may provide access to third-party tools over which we have no monitoring, control, or input, and you acknowledge that such tools are provided as is and as available without warranties or endorsement. Certain content, products, and services may include third-party materials, and we are not responsible for examining or evaluating their content or accuracy and have no liability for third-party materials or websites.

If you submit content such as contest entries, creative ideas, suggestions, proposals, or plans, you agree that we may edit, copy, publish, distribute, translate, and otherwise use your comments without restriction. We are under no obligation to keep comments confidential, pay compensation, or respond. You agree that your comments will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Your submission of personal information through the store is governed by our privacy policy, which complies with GDPR and CCPA. You have the right to access, correct, delete, or restrict the use of your personal data by contacting help@magnatileus.top. We use cookies and similar technologies to enhance your experience, analyze traffic, and for marketing, and you can adjust preferences through our cookie consent tool.

We are committed to making our website accessible and user-friendly for everyone, including people with disabilities. If you have difficulty viewing or navigating content, or notice any content, feature, or functionality you believe is not fully accessible, contact help@magnatileus.top with Accessibility in the subject line. We take feedback seriously and will consider it as we evaluate ways to accommodate all customers.

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. All products and services delivered through the site are provided as is and as available without warranties or conditions of any kind. In no case shall MAGNA-TILES, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages. You agree to indemnify, defend, and hold harmless MAGNA-TILES and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand.

If any provision of these terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. Obligations and liabilities incurred before termination survive termination for all purposes. These terms are effective unless and until terminated by either you or us, and you may terminate them at any time by notifying us that you no longer wish to use our services. These terms and any policies or operating rules posted on the site constitute the entire agreement between you and us and are governed by the laws of the United States and the State of Illinois, without regard to conflict of law principles. Questions about these terms should be sent to help@magnatileus.top or to 101 E Crossroads Pkwy, STE C, Bolingbrook IL 60440, United States, by phone at 766-246-7209.

The MAGNA-TILES rewards program lets customers earn points through eligible purchases and approved engagement activities, redeem them for rewards, and unlock VIP experiences and benefits. Participation is subject to the terms below, and MAGNA-TILES may modify, suspend, or terminate the program or its benefits at any time. The program is void where prohibited by law. It is open to customers with a valid account, and members must create or activate an account to earn and redeem points, access VIP tiers and benefits, track rewards and expiration dates, receive loyalty communications, and receive personalized family and birthday communications if enrolled in optional features. Guest customers may earn eligible points but must activate an account to redeem rewards or access program features. Only US-based customers are eligible, with one account per individual, and duplicate, fraudulent, or abusive accounts may be suspended or terminated.

One point equals five cents in fixed value. Points are promotional loyalty rewards with no cash value and are not redeemable for cash except where required by law. Redemption increments are 100 points for five dollars off, 200 for ten, 300 for fifteen, 400 for twenty, and 500 for twenty-five, and MAGNA-TILES may adjust redemption values and thresholds at any time. Members earn points on eligible purchases based on VIP tier status, and points become available upon delivery of the eligible order. If a return makes a redeemed-points transaction ineligible, the account may show a negative balance, and future earnings may offset it. Fractional points are rounded up. Apprentice members earn one point per dollar spent, Creator members earn one and a quarter points per dollar, and Master members earn one and a half points per dollar. Points are earned on merchandise subtotal only, after discounts, before taxes and shipping, and eligible spend excludes taxes, shipping, gift cards, refunded or canceled orders, unauthorized transactions, purchases using rewards, store credit, and wholesale or B2B orders. Only the out-of-pocket amount qualifies, and points can only be earned by shopping directly on the MAGNA-TILES site.

The Apprentice tier requires enrollment with zero or more dollars in rolling twelve-month qualifying spend and offers one point per dollar, fifty birthday bonus points, double points promotional events, and access to the Play Promise. The Creator tier requires at least one hundred fifty dollars in rolling twelve-month qualifying spend and offers one and a quarter points per dollar, one hundred birthday bonus points, double points events, and Play Promise access. The Master tier requires at least three hundred dollars in rolling twelve-month qualifying spend and offers one and a half points per dollar, two hundred birthday bonus points, double points events, Play Promise access, and an exclusive swag box scheduled to ship twice per calendar year, around April 30 and November 15, moving to the next business day if those dates fall on a weekend. To be eligible, a customer must have achieved and maintained Master status at least sixty days before the scheduled shipment date, and those who reach Master within sixty days of a shipment date may be eligible for the next box. Contents, shipment dates, and availability may change, and boxes have no cash value, are non-transferable, and are available while supplies last.

VIP tier eligibility is evaluated on a rolling twelve-month basis, and customers must maintain the required qualifying spend within the previous twelve months to retain status. Tier status is evaluated monthly, and if a member no longer meets the threshold, the new tier takes effect on the first day of the following month. Temporary review delays may occur due to returns or order verification. Qualifying activity begins accumulating on June 15, 2026, the launch date of the rewards program, and MAGNA-TILES may modify thresholds, tier structures, benefits, or program terms at any time without prior notice. Customers who subscribe to SMS marketing may receive points or other promotional rewards, and membership does not require consent to promotional SMS. By enrolling in SMS marketing and accepting associated rewards, customers acknowledge that MAGNA-TILES may use their information in accordance with the privacy policy. Unsubscribing from marketing SMS will not by itself forfeit previously earned core loyalty points, though future SMS-specific promotions may not be available, and loyalty balance updates and reward notifications may also be sent by SMS. By subscribing, you agree to receive recurring automated promotional and personalized marketing text messages at the mobile number used when signing up. Consent is not a condition of purchase, message and data rates may apply, frequency varies, and you can reply STOP to cancel or HELP for help.

Certain rewards are limited to one redemption per account or household for the lifetime of the program, including account signup, email signup, SMS signup, Facebook like, Facebook Group join, Instagram follow, and profile completion rewards. MAGNA-TILES may revoke points earned through fraudulent, incomplete, duplicate, or misleading submissions. Members may register one personal birthday through the ways to earn section and may receive annual birthday bonus points or promotional rewards based on tier status. Birthday rewards are limited to one redemption per account per calendar year, may only be redeemed during the eligible window, and cannot be transferred, exchanged, or redeemed for cash. MAGNA-TILES may request verification or remove fraudulent birthday entries.

Members may optionally join the family birthday club by providing limited family birthday information, including birth month and birth year, used solely to personalize rewards, recommendations, and family experiences. MAGNA-TILES does not knowingly allow children to create loyalty accounts or directly submit personal information through the program, and members may update or delete family birthday information at any time by contacting help@magnatileus.top. The club allows personalized birthday rewards, age-relevant product recommendations, celebration reminders, and birthday-themed content and offers, and participation is optional. Members may submit birthday information for up to five children per household, should only submit information for children for whom they are the parent or legal guardian, and rewards are issued at MAGNA-TILES discretion, which may limit, modify, or discontinue club benefits at any time. Birthday information is used solely for personalization, loyalty experiences, and marketing communications in accordance with the privacy policy, and MAGNA-TILES may remove fraudulent, duplicate, or misleading submissions.

Eligible members may refer new customers through the give twenty get twenty offer. The referred customer receives twenty dollars off a first purchase of at least one hundred fifty dollars, excluding taxes and shipping, and the referring member receives twenty dollars off a future eligible purchase after the referral purchase is completed and verified. Referral rewards are capped at ten successful referrals per account per rolling twelve-month period. Self-referrals, duplicate or fake accounts, and fraudulent referrals are prohibited, and referred customers must qualify as new customers, meaning no prior purchase or account on the site, no email, phone, or address overlap with an existing account, and no same payment instrument or shipping address associated with a previous purchase. Referral rewards may be delayed pending verification and applicable return windows. Referral links may not be published, distributed, or shared on commercial coupon websites, paid promotion platforms, or public deal forums without prior authorization, and MAGNA-TILES may invalidate referrals, revoke rewards, or suspend accounts associated with unauthorized distribution or promotional abuse.

Points expire individually based on when they were earned using a first-in, first-out structure. Each point transaction expires exactly twelve months after the original earn date, and when points are redeemed, the oldest available points are used first. MAGNA-TILES may send expiration reminders but is not responsible for unredeemed expired points. Rewards may be issued as discount codes, promotional offers, product rewards, free shipping rewards, or exclusive experiences. Points are non-transferable except where required by law or approved by MAGNA-TILES, and account closure forfeits unused points and tier status, though limited duplicate-account corrections or merges may be permitted. Redeemed rewards, discount codes, and promotional offers may be subject to separate expiration dates and terms disclosed at issuance. Unless otherwise specified, loyalty rewards may combine with product-level discounts and sale items, automatic product discounts, and free shipping offers, while certain promotions, sitewide discounts, or product category exclusions may prohibit stacking at MAGNA-TILES discretion.

Select VIP members may receive early access to product launches, collections, or promotional events. Early access inventory is limited and not guaranteed, and MAGNA-TILES may modify launch timing, product availability, or access eligibility at any time. All authentic MAGNA-TILES sets are backed by a one-year limited warranty supporting long-lasting creative play. We support products purchased directly from MAGNA-TILES or through authorized retailers, and warranty coverage applies only to purchases made through authorized sales channels. To submit a claim, customers must provide valid proof of purchase, supporting photos of the product and issue, and any additional information reasonably requested by the customer experience team. Warranty support is intended for product issues resulting from normal intended household use and does not cover normal cosmetic wear and tear, intentional misuse or abuse, lost or discarded pieces, damage caused by improper storage, accidents, pets, or unauthorized modifications, commercial, institutional, or classroom use unless otherwise approved, or repeated or excessive replacement requests. Replacement approvals, product substitutions, and support resolutions are determined at MAGNA-TILES discretion, which may deny claims, limit replacements, or revoke warranty support in cases of suspected fraud, abuse, or misuse.

If an order is returned in part or in full, refunded, canceled, or charged back, points earned from that purchase may be removed or adjusted. MAGNA-TILES may invalidate rewards redeemed through refunded or fraudulent purchases, and a return may drive a negative points balance, though product exchanges will not impact points. MAGNA-TILES may monitor program participation and investigate behavior deemed abusive, fraudulent, manipulative, or inconsistent with the intended spirit of the program, and may request additional information to verify account ownership or eligibility. Prohibited activities may include creating multiple accounts, self-referrals, referral farming, fake birthdays, child profiles, or misleading household information, exploiting technical loopholes, excessive returns or refund abuse, resale activity intended to manipulate program benefits, and unauthorized commercial use of rewards. MAGNA-TILES may remove points, reverse rewards, downgrade VIP status, suspend or terminate accounts, and disqualify members from future participation without prior notice. MAGNA-TILES may modify program structure, change earning rates, adjust reward values, update expiration rules, change VIP thresholds, or suspend or terminate the program at any time and without prior notice where permitted by law. For returns, refer to the refund policy, for privacy details visit the privacy policy, and for accessibility requests or suggestions contact help@magnatileus.top.