Privacy Policy

MAGNA-TILES respects your privacy and works to protect the personal information you share with us. This policy describes what we gather, how we use it, how we share it, and the choices you have when you visit our website or use our services. It applies to visitors and customers in the European Economic Area, the United Kingdom, California, and other regions with privacy laws.

We collect information you give us directly, such as when you create an account, place an order, sign up for email or text messages, submit a review or other content, or contact customer support. This can include your name, email address, phone number, billing and shipping address, payment details processed through our payment provider, communication preferences, and any content you choose to share, such as reviews or photos. We also gather certain information automatically when you browse the site, including your IP address, device and browser type, cookie and usage data, shopping and behavioral data, and session recordings and heatmaps. In addition, we may receive information from advertising and analytics partners, shipping and tax services, and customer feedback platforms.

We use this information to fulfill orders, provide support, manage accounts and preferences, send transactional and marketing messages, display reviews and user content, analyze and improve site performance, personalize marketing and retargeting, support accessible browsing, manage cookie consent, and meet legal obligations. Under the GDPR, we rely on contract performance, consent, legitimate interest, and legal obligation as our legal bases.

We may share information with service providers, advertising and analytics partners, and legal or regulatory authorities when required. We do not sell personal information, and all third parties must respect confidentiality and comply with applicable data protection laws.

We use cookies and similar technologies to enable core site functions and the shopping cart, remember preferences, analyze performance and usage, and track marketing effectiveness. Cookie preferences are managed through our consent tool, and for users in the EU and UK the legal basis is consent. We honor browser-based opt-out signals where applicable.

Depending on where you live, you may have rights to access, correct, erase, restrict, or object to processing, to data portability, to withdraw consent, and to file a complaint with a supervisory authority. California residents may know what is collected, shared, or sold, request deletion or correction, opt out of sale or sharing, limit use of sensitive information, and exercise rights without discrimination. To make a request, email us.

We apply technical and organizational safeguards, including encryption in transit, secure payment processing, access controls, data minimization, and regular audits. Information collected through our rewards program may be used to administer benefits, personalize experiences, improve products and services, deliver promotions, and analyze engagement and purchasing behavior.

We keep personal data only as long as needed for the purposes described here, for legal and tax obligations, and for dispute resolution or contractual enforcement. You may request earlier deletion by contacting us. The site is not intended for children under 13, or under 16 in the EEA and UK, and we do not knowingly collect their data. Your information may be transferred to and processed in other countries, including the United States and Canada, using standard contractual clauses, adequacy decisions, or other lawful safeguards. We work to make our website and privacy disclosures accessible to all users and can provide this policy in an alternative format on request. We may update this policy from time to time and will revise the last updated date and notify users of material changes where required. If you have questions about this policy or your personal data, contact us by email or through our website.