Shipping Policy

Orders are processed Monday through Friday from 8:30 am to 3:30 pm Central Time, excluding holidays, and ship from our warehouse in Bolingbrook, Illinois, ZIP code 60440. For the contiguous United States, most orders arrive within three to five business days after payment confirmation. P.O. Boxes are delivered via U.S. Postal Service.

We offer free standard shipping on all orders within the contiguous U.S., with no code required. Choosing an expedited shipping method will incur additional charges. Shipping costs for expedited methods are based on destination, selected shipping method, and package size and weight, and exact rates are shown at checkout. We offer the following UPS services: free standard shipping at three to seven business days, UPS Ground at three to seven business days, UPS 2nd Day Air at two business days, and UPS Next Day Air Saver at the next business day. To estimate delivery time, use the UPS Time and Cost Calculator and enter ZIP code 60440 as the origin.

Orders shipping outside the U.S. may be subject to import duties, taxes, and fees levied by the destination country, and the recipient is responsible for these charges. A shipping confirmation email with tracking details will be sent once your order ships, though tracking may not be available for USPS shipments.

At MAGNA-TILES, we stand behind the quality of our products, and if you are not completely satisfied, we are here to help. Returns are accepted within ninety days of purchase or delivery for most items, must originate within the U.S., and require valid proof of purchase. Only items purchased directly from the website are eligible. Shipping fees are non-refundable, and returns and exchanges are not available for gift recipients. Unopened items must be returned in original, unopened packaging and are eligible for a full refund, though return shipping may be the customer’s responsibility depending on the reason for return. Opened items may be exchanged only, must include the original receipt or packing slip, and exchanges must be requested within ninety days. Accepted proof of purchase includes an order number, original packing slip, or email confirmation or receipt.

Once a return is received and inspected, you will be notified by email, and approved refunds are issued to the original form of payment within ten business days.

If you received a damaged or defective item, contact help@magnatileus.top or call 766-246-7209 for help with a replacement or resolution. While we are not responsible for packages after delivery confirmation, we are here to assist. Packages are considered delivered when marked as such by the carrier. Suspected theft should be reported within five business days of the confirmed delivery date by contacting customer support. We will verify delivery with the carrier, ask you to check with neighbors or building staff, and file a claim with the carrier if needed. If a package is confirmed stolen, we may offer a replacement or store credit depending on the situation. If the carrier confirms the package was not delivered, we will send a replacement at no charge. We recommend using a secure delivery location and adding drop-off instructions if necessary. MAGNA-TILES is not liable for stolen packages after confirmed delivery.

We understand that mistakes can happen when entering shipping details. If you have submitted an incorrect delivery address, we cannot guarantee address changes once an order has been processed or shipped. If your order has already been dispatched, you may be responsible for any additional fees related to return-to-sender shipments or re-delivery. MAGNA-TILES is not responsible for delayed or undeliverable packages due to incorrect address submissions. A fee will be applied to your order for any address correction that requires rerouting, reshipping, or manual carrier updates. This fee may fluctuate depending on the carrier, shipping method, new address location, or timing of the correction. We will notify you of the applicable fee before proceeding with the change. If you notice an error in your shipping address, contact our customer service team as soon as possible at help@magnatileus.top or through our contact form. For questions, reach out to customer support at help@magnatileus.top or call 766-246-7209.