Refund policy

MAGNA-TILES stands behind the quality of its products, and if you are not completely satisfied, support is available. To begin a return, log in to your account, open your order history, and submit a request directly from your order. Once approved, a return shipping label will be sent by email or a link will be provided so you can print it. If you checked out as a guest, you can still request a return as long as you have the email address used for the order.

Returns are accepted within ninety days of purchase or delivery for most items, must originate within the United States, and require valid proof of purchase. Return shipping is free of charge. and returns and exchanges are not available for gift recipients. Unopened items must be returned in their original, unopened packaging and are eligible for a full refund, which applies to the product cost only and does not include shipping. Opened items may be exchanged only, must include the original receipt or packing slip, and exchanges must be requested within ninety days. Accepted proof of purchase includes an order number, original packing slip, or email confirmation or receipt.

Once a return is received and inspected, you will be notified by email. Approved refunds are issued to the original form of payment within ten business days. Orders that qualify for free shipping with a merchandise subtotal of fifty dollars or more are subject to review if items are returned. If a return causes the order total to fall below the fifty dollar free shipping threshold, the original shipping cost will be deducted from the refund.

If you received a damaged or defective item, contact help@magnatileus.top or call 766-246-7209 for help with a replacement or resolution. While we are not responsible for packages after delivery confirmation, we are here to assist. Packages are considered delivered when marked as such by the carrier. Suspected theft should be reported within five business days of the confirmed delivery date by contacting customer support. We will verify delivery with the carrier, ask you to check with neighbors or building staff, and file a claim with the carrier if needed. If a package is confirmed stolen, we may offer a replacement or store credit depending on the situation. If the carrier confirms the package was not delivered, we will send a replacement at no charge. We recommend using a secure delivery location and adding drop-off instructions if necessary. MAGNA-TILES is not liable for stolen packages after confirmed delivery. For questions, reach out to customer support at help@magnatileus.top or call 766-246-7209.